What is included
- Workstation and user support
- Setup of new and existing workstations
- Peripheral and equipment installation/checks
- Equipment onboarding/offboarding under an agreed checklist
- Basic documentation of completed work and device status
Typical scenarios
- Several new workstations need to be prepared
- A user cannot work because of Windows, software or peripherals
- An office is moving or replacing equipment
- Workstation network connectivity needs checking
- A remote IT team needs a local technician to follow an instruction
What to prepare
- Number of devices and a short equipment list
- Location and permitted service window for on-site work
- Symptoms and affected users/devices
- Existing instructions or remote IT contact
- Reporting or handover requirements
How the work is handled
- Define the task, boundaries and responsible contacts.
- Choose remote or on-site delivery.
- Agree on scope, timing and price or range.
- Verify the result and provide a short work summary when required.
Service boundaries
Enterprise server platforms, AD/Entra, MDM/Intune, 24/7 SLA, complex telephony, certified structured cabling and specialist data-center work are accepted only after a separate assessment of scope, access and competence.
How pricing works
Business pricing depends on device count, location, urgency, network scope, on-site requirements and documentation. Commercial terms are agreed before work begins.
Frequently asked questions
Can you follow instructions from our remote IT team?
Yes. For Remote Hands and local support tasks, an agreed checklist can be followed and results returned to the responsible engineer.
Do you offer recurring support?
Recurring support can be considered after device count, scope and expected response times are understood.
Can we document the agreed scope?
Yes. For B2B work, defining tasks, limitations, access and expected outcomes in advance is recommended.