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IT SUPPORT · INFRASTRUCTURE · SOUTH KOREA

IT Support& Infrastructure

Computers, workstations, networks and Wi‑Fi: troubleshooting, setup, remote assistance and on-site visits by arrangement.

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SYSTEMONLINE
REGIONSOUTH KOREA
MODEREMOTE / FIELD
STATUSREADY

SERVICES

Solving real IT problems

No unnecessary process. We understand the problem first, then propose a sensible solution and price before any work begins.

01IT SUPPORT

IT Support

Windows, drivers, software, peripherals, diagnostics and setup for work or home computers.

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02BUSINESS IT

For Business

Workstations, users, equipment, basic office infrastructure and ongoing support tasks.

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03NETWORK

Network & Wi‑Fi

Routers, access points, basic LAN diagnostics and connectivity issues.

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04REMOTE

Remote Support

Safe diagnostics and setup for tasks that can be solved online.

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05FIELD IT

Field Support

On-site Remote Hands, workstations, network, equipment and physical checks on location.

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06SURVEILLANCE

Video Surveillance

Camera selection, installation and basic setup for homes and small businesses.

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07WEB

Web development

Website development and maintenance for businesses.

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08AUTOMATION

Automation

Automation of repetitive tasks and business workflows.

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HOW WE HELP

One problem — several layers of infrastructure

We check the device, connection and settings to find the cause of the issue and agree on a solution.

01 / DEVICE

We start with the computer itself

Windows, drivers, apps, peripherals and local errors — before going deeper into the infrastructure.

02 / NETWORK

If it's not local — we check the network

LAN, Wi‑Fi, router, access points and physical connections. We trace the cause layer by layer, not by guessing.

03 / SUPPORT

Remote or on-site — depending on the task

If a task can be solved safely online, there's no reason to spend time on a visit. If physical work is needed, we come to the site.

SERVICE COVERAGE

A network as a living route

Remote assistance is available across South Korea. On-site availability, dates and fees are agreed separately. The diagram illustrates support options.

Technology should work quietly.
We step in when something gets in the way.

No inflated quotes or unnecessary work. We name the real cause of the problem, fix it, and get out of the way — so your equipment just works again.

OUR SERVICES

From the user to the network and the on-site visit

Support for workstations, office networks and on-site equipment. We agree on the scope after reviewing your request.

01 / USER SIDE

Users & Workstations

User support, apps, drivers, access, peripherals, slow PCs and common incidents.

01
02 / OFFICE

Office Devices

Printers, monitors, docking stations, basic equipment rollout and setup.

02
03 / NETWORK

LAN & Wi‑Fi

Ports, cabling, routers, access points, Wi‑Fi coverage and isolating network issues.

03
04 / REMOTE

Remote Support

Diagnostics and setup with no visit needed, when the task can be solved safely remotely.

04
05 / FIELD

On‑site Support

Physical work on location: Remote Hands, cabling, ports, equipment and on-site checks.

05

DIAGNOSTICS DEMO

Showing the diagnostic logic

The buttons below trigger different scenarios. Nodes change state along the chain — from the device to on-site support.

DIAGNOSTIC PIPELINEREADY
IDLE

PC

Windows, drivers, applications.

IDLE

Router

LAN, Wi‑Fi, gateway, ports.

IDLE

Network

Connectivity and path checks.

IDLE

Support

Remote or on-site resolution.

system.ready()
B2C / B2B

For Individuals / For Businesses

Individuals and business teams have different support needs, so the service flow is separated accordingly.

B2C

For individuals

  • Windows & software
  • Slow / unstable PC
  • Wi‑Fi & router
  • Printers & peripherals
  • SSD / RAM upgrades
  • Remote help
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B2B

For businesses

  • Office IT / workstations
  • Workstation & user support
  • Network troubleshooting
  • PC deployment
  • Remote Hands / Field IT
  • Basic documentation
Business IT →
ABOUT

About IT ProService

IT

Practical IT support in South Korea

IT ProService focuses on Windows and PC troubleshooting, workstations, peripherals, basic networking, Wi‑Fi, remote support and technical issue resolution for individuals and businesses.

Windows / PCDiagnostics · setup · upgrades
NetworkingWi‑Fi · routers · basic LAN
SupportRemote troubleshooting · on-site by arrangement
CommunicationPrimary support language: Russian. Written coordination in Korean and English is available by arrangement.
TRUST & SECURITY

Service and access standards

Technical support should remain understandable and controlled by the client.

Agreed scope

We clarify the task, support format and price or range before paid work starts.

Controlled access

Remote access only with client approval. We do not ask clients to disclose OTP codes or store passwords.

Result verification

We return to the original issue and confirm that the agreed solution actually works.

Work summary

For technical and business tasks, we can document completed actions and recommended next steps.

PROCESS

A clear process, no surprises

01 / CONTACT

Describe the task

Briefly tell us what's not working or what needs to be set up.

02 / DIAGNOSIS

We decide how to solve it

Remotely or on-site. We only ask for the information we actually need.

03 / AGREEMENT

We agree on the price

Before work begins, with no hidden extra charges.

04 / RESULT

We fix it and verify it

After the work is done, we confirm that everything actually works.

PRICING

Pricing agreed before work begins

Pricing depends on the cause of the issue, the scope of work and the support format. After a short assessment, we provide a price or clear range before any paid work begins.

For individuals

We clarify the issue and support format first, then provide a price or clear range before paid work begins.

Assessment → price → work

For businesses

Scope reflects workstation count, network complexity, on-site requirements, urgency and documentation needs.

Scope and commercial terms agreed in advance
FAQ

Before you contact us

Can the issue be solved remotely?

Yes, when physical access is not required. If on-site access is needed, this is identified before work starts.

Do you ask for passwords or OTP codes?

No. Passwords and one-time codes remain with the client. We do not ask you to send them through the website, email or messaging apps.

Do you support businesses?

Yes. Business services include workstations, network troubleshooting, equipment deployment, remote and on-site support.

Do you have fixed public pricing?

Pricing depends on the actual cause and scope of the task. After a short assessment, we provide a price or clear range before paid work begins.

CONTACT

Describe your IT task

Share the symptoms, equipment involved and the outcome you need. That is enough for an initial support assessment.

Emailinfo@itproservice.co.krKakaoTalkIT ProServiceTelegram@itproservice
Personal data processing

I agree to the processing of my name, contact details, selected service and task description for handling my inquiry. Inquiries that do not become an active engagement may be retained for up to 12 months.

Transfer when submitting this form

The form uses Vercel for hosting/API processing and the Telegram Bot API for inquiry delivery. Vercel identifies the United States as its primary processing location and may use other regions; Telegram operates cloud infrastructure across multiple jurisdictions and does not publish one fixed storage country for users in South Korea. If you do not agree, the form cannot be submitted; you may choose another contact channel.

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