1. Controller and privacy contact
Website operator: IT ProService, South Korea. Privacy, correction, deletion and consent-withdrawal requests: info@itproservice.co.kr. Responsible function: IT ProService Privacy.
2. Data collected by the inquiry form
The form collects only your name, reply contact, selected service, page language and task description. IT ProService does not read or add city/country values from IP headers to the inquiry. Do not submit passwords, OTP codes, payment-card data, API keys or other secrets.
3. Purpose
Data is used to answer the inquiry, make an initial task assessment, agree on support format and pricing, deliver agreed support and continue work-related communication.
4. Retention
If an inquiry does not become an active engagement, operational correspondence may be retained for up to 12 months after the last meaningful contact. Contract, payment, tax, dispute or legally required records may be retained longer where necessary under applicable rules.
5. Deletion
When the processing purpose and mandatory retention periods end, operational copies are removed from IT ProService-controlled channels. Provider backups and technical logs may remain until their normal retention cycle expires.
6. Sharing and sale
IT ProService does not sell personal data and does not use inquiry data for advertising profiles. Data is shared only with providers needed to operate the site, deliver inquiries and support work communications, or when disclosure is legally required.
7. Your rights
You may request access information, correction or deletion, or withdraw consent for further non-mandatory processing by emailing info@itproservice.co.kr. If a mandatory retention period still applies, we will explain which records cannot be deleted immediately.
8. Security and remote access
Remote access is used only after the specific task is agreed. Passwords and one-time codes are entered by the client. Actions that can affect data or system security are discussed before they are performed.
9. Service providers and data processing locations
The table below lists services actually used by IT ProService for the website and customer communications. Direct contact through a messaging service is also subject to that provider’s own privacy terms.
| Provider | Known processing location | Purpose | Data | When / method | Retention |
|---|---|---|---|---|---|
| Vercel Inc. | United States — primary processing location; other regions may be used | Website hosting and form/API processing | Form data and HTTP request metadata required to operate the service | When the site is accessed and when the form is submitted, over an encrypted network connection | Under Vercel retention practices; IT ProService does not create a separate inquiry database on Vercel |
| Telegram Messenger Inc. / Telegram infrastructure | Multiple jurisdictions; no single fixed storage country is publicly specified for users in South Korea | Delivery of the inquiry to the IT ProService work Telegram | Name, contact details, selected service, page language and task description | Immediately after form submission via Telegram Bot API | Until the work message is deleted; technical retention follows Telegram policy |
| ImprovMX Incorporated | United States and Europe | Inbound corporate email forwarding | Sender/recipient addresses, subject and delivery metadata; message content is temporarily processed for forwarding | When you email an IT ProService corporate address | Email logs are 7 days by default; undelivered-message handling depends on service settings |
| Google LLC (Gmail) | United States; Google infrastructure may be global | Corporate mailbox operation and correspondence | Email addresses, message content and delivery/account metadata | When the email channel is used | According to account settings and Google policy |
| Brevo / Sendinblue SAS | EU: France and Germany; Brevo also states data storage in Belgium | Outbound SMTP delivery for corporate email | Recipient/sender addresses, message content and delivery metadata | When a corporate email is sent | According to Brevo settings and policy |
| Kakao Corp. | South Korea | Direct inquiries through the official IT ProService KakaoTalk Channel | Kakao profile information exposed by the service and message content | When a user opens the channel and sends a message through KakaoTalk | According to Kakao settings and privacy policy |
10. Consent when using the web form
The web form requires separate confirmation for personal-data processing and for delivery through Vercel/Telegram. Without those confirmations, the form cannot be submitted. You may instead choose email, Telegram or KakaoTalk directly; that external service will also process the communication under its own terms.
Official IT ProService KakaoTalk Channel11. Policy changes
If processing practices or providers materially change, this page will be updated. Last revised: August 30, 2026.